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CruiseDirect Website Review & Ratings + CruiseDirect Coupons

CruiseDirect: Products & Services

CruiseDirect.com is an online cruise travel company that focuses on providing every customer in finding the perfect cruise packages. CruiseDirect.com is a user-friendly website to research, arrange, and book reservations online by eliminating all types of hassles. They eliminate hassles in finding cruise and guarantee a lowest price packages as they are working with many excellent suppliers in the business.  Currently, they have nineteen (19) travel partners. To name a few they are in partnership with Disney Cruise Line, Carnival, Princess, Costa and more!

CruiseDirect: Company Background

With passion to cruise ship, travel CruiseDirect.com aims to provide it to their customers. Through this they are offering the lowest price guarantee of perfect cruise package to their customers for over eleven (11) years of service.

CruiseDirect.com is under the operation of International Voyager, Inc. The company is located in 150 Clove Road, Little Falls, NJ 07424. The business is a corporation type of entity under the travel agencies & bureau business category, which started in the 2001 in the second month of the year on the 16ht day to be exact. International Voyager, Inc is headed by its principal as well as the company’s president, Mr. John Maguire.  International Voyager, Inc has alternate business names of; CruiseDirect.com, CruiseDirector.com, and VacationOnline.com.

CruiseDirect: Customer Feedback & Reviews

CruiseDirect.com is apparently a user-friendly website with detailed guide on its FAQ page. All concerns can be answered through their FAQ page and also they can be easily reached through online and via phone for further clarification.  They have a testimonial page as well that summarizes positive feedbacks for them. Below are so e snippets of customer testimonials:

It's hard enough to find someone willing to provide information over the phone these days and my agent not only provided us with information, but was exceptionally capable, knowledgeable and thoughtful.”

Based on Alexa submitted reviews for CruiseDirect.com, the site got a perfect score of 5 out of 5 for being the company with the best prices and great online service. 

“I usually don't buy online but I found this site beat most other site prices by 5%. The online chat service was helpful as well.”

According to Better Business Bureau records, the company has filed complaints of seven pertaining to advertising/sales issues and problems with services. And as a result the company made a sumptuous effort in resolving the complaints but still the customer not satisfied with the effort exerted to resolve the complaints.

CruiseDirect: Business Credibility & Trustworthiness

CruiseDirect.com is accredited by the Better Business Bureau under the business name International Voyager, Inc. The company got the highest rating to a scale of A+. The factors that raised the company’s rating includes; the length of time of its operation, volume of complaints filed against them, the response and resolution to the seven (7) complaints, and BBB has sufficient background information for  International Voyager, Inc.

The company’s website does not contain any information with regards to its major media coverage. However, they are a proud member of IATA, Vacation.com and CLIA. Furthermore, CruiseDirect.com has SSL certification from Norton Secured. This means that CruiseDirect.com has encrypted data transmission that can secure private information. 

CruiseDirect: Website Popularity & Google Ranking

There is one submitted review for CruiseDirect.com under Alexa which is rated five stars. For the three-month traffic rank, the site got a global rank of 105,458. On a daily basis, CruiseDirect.com visitors tend to view 3.6 pages with 52 seconds spent on each page view. As a whole each site’s visitors spent a total of 5 minutes during each visit. Another factor for the site popularity of the site is the 437 sites linking into it.  The site has 38.2% search traffic with average impact on search queries. The Google PageRank value is 4 out of 10 with estimated 57,887 unique visitors visited the site per month.

CruiseDirect: Social Media Presence

CruiseDirect.com currently does not maintain any blog for customers there is no link found on their site’s pages. Fortunately, the company is present to the prominent social networking sites these days. Like them on Facebook with 1,133 likes and seven talking about them. CruiseDirect.com can be followed at their Twitter page with 92 followers, 52 following, and contains 327 tweets. Unfortunately, their social networking links cannot be found at their website.

CruiseDirect: Website Security & Safety

CruiseDirect.com is guaranteed a secure browsing and transaction to their site through SSL encryption. Any information submitted to the site is apparently secure. Their SSL certificate is given by the Norton Secured. The site uses a secure (https: //) connection when taking payment information too! A further site diagnostic has been search for CruiseDirect.com via Google’s diagnostics page. As a result Google found that the site is not currently listed as suspicious. When Google visited the site, for the seven pages tested there is no malicious software downloaded and even installed without user consent. Furthermore, for the past 90 days, CruiseDirect.com did not appear as midway for other sites to get infected with. The last time that Google visited the site is dated February 08, 2013.

CruiseDirect: Pricing & Packages

CruiseDirect.com offers 100% guarantee to its clienteles who book a cruise to them. Price range can be very competitive as the company states that in the event that the client spotted any lower advertised fare to other website within 24 hours of booking, CruiseDirect.com will definitely match it however this will follow some restrictions. They have featured deals such as 7 Night Mediterranean Cruise, 7 Night Bermuda Cruise, 15 Night Transatlantic Cruise and more!  These deals range from $453.00 to $1,469.00.     

CruiseDirect: Shipping Rates & Policies

This company does not provide shipping because of the type of operation it does. Shipping is not applicable as the company provides a service accessible through online mediums and no tangible items are being sold to customers. Shipping cost or fees are therefore exempted from all charges as CruiseDirect.com is an online cruise travel company that focuses on providing every customer in finding the perfect cruise packages.

CruiseDirect: Payment Methods Accepted

CruiseDirect.com’s payment methods is implemented to reservations. The reservations must be fully paid within seventy five (75) days prior to the date travel. For cruises that are longer than six (6) days it needs to be paid earlier. And for certain types of staterooms such as “Garden Villas” and etc., it still needs to be paid earlier as well.

The company is accepting checks for doing payments. The checks must be received and cleared within the specified complimentary hold time designated by the cruise line. The hold time must be 24 hours only. The company also accepts all major credit card but no other alternative forms such as PayPal are mentioned.

CruiseDirect: Returns, Refunds & Exchange Policy

CruiseDirect.com’s cancellation policy is to be implemented for particular fees. Cruise, air, and land cancellation is applicable to all guests on the reservation and will follow a schedule depending on the type of cruise. The cancellations process must be done via telephone to the company’s reservations department. No refunds will be given on any cruise for no-shows. For reservations that are not fully paid through the final payment due date, it is subject to cancellation as well and a cancellation fee is applicable. The other forms of cancellation includes; gateway changes, flight date changes, name substitutions, spelling corrections, and departure date changes for cruise, land and other add-ons which are apparently subject for air cancellation fees. 

The cancellation fees will follow the schedule depending on cruise type. These includes; Norwegian Cancellation Policy, Carnival Cancellation Policy, Royal Caribbean Cancellation Policy, Celebrity Cancellation Policy, Disney Cancellation Policy, Holland America

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